Customer Service

Customer Service

The CRM solution that PROSOL enables your organization to effectively manage your company’s customer support activities. The solution is fully customizable to suit your business process and help you to provide what is stated to your client for after sales support. In addition to the capabilities to provide SLA Service Level Agreements, the system can extremely reduce your support team admin time by building a company knowledgebase which can be used by the support team and even accessed by your customers in a ‘self-service portal’. Our CRM solutions include the following customer support functionalities:

  • Call Center Management
  • Resource Planning and Scheduling
  • Solution Management - answers to Frequently Asked Questions (FAQs)
  • Collaborative customer support resource managementSLA/Warranty Management
  • SLA/Warranty Management

PROSOL provided CRM solutions can greatly improve your business processes, provide visibility into critical business intelligence and make your teams more efficient.

Main Benefits:

  • Improve customer experience and loyalty.
  • Identify and solve repeated issues.
  • Increase over selling by improving customer’s satisfaction.

Request on site demo

Prosol is welling to present its solution across the Middle East and North Africa, All you need to do is to fill the below form or to contact us through our numbers, Our per-sales are highly qualified to respond to all your questions and demands.

About Prosol

ProSolProSol is a local Middle Eastern Oracle partner that has been working in Saudi Arabia mainly and in the rest of the MENA for more than 5 years, we are proud that our clients are mainly investing with us for their growing needs, The company has proven itself as a leader in delivering to qualified local consultants in all the business areas.

Our company believes in investing in its own resources with continuous training and business cases where our main value is delivered to our clients directly into their business processes.

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Contact Us

For any further information about our products and solutions please don't hesitate to contact us directly on the below contact information.

+966 1 276 8765

 

+966 1 229 8765

 

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